FAQ

Your time is your most precious asset. You cannot afford the time when a copier breaks down and you spend your time trying to fix it. With the current competitive business landscape, you cannot afford to buy the wrong copier for your organization. Finding the right copier leasing companies is important.

At DocuConnex, we made it easy for you. Before we propose any copier, we take some time to survey your office, analyse your past usage (if any) and understand your business requirements. This allow us to propose the right copier and financial scheme for you. We normally go through this 7 process with you when you buy copier, rent copier or lease copier from us in Singapore.

1. Evaluation
   First we evaluate your requirements. This is through talking to you, getting the necessary past data, understanding your office work flow and space constraints.
2. Proposal
   We will propose the right copier to you based on the information gathered. At this stage, we will show you the various copiers we have and why we propose the particular copier model to you.
3. Financial Analysis
   After we have selected the copier, we will explain to you the various financial options available to you. At DocuConnex, we have various financial options to choose from. You can choose to buy copier, lease copier or rent copier from us. We work with reputable leasing companies to provide you with the best rates if you choose to lease copier from us.
4. Paperwork Preparation
   We minimise the complicated paperwork for you and prepare all the necessary documents at our back-end. You only have a few documents to sign to approve the sale.
5. Logistics and Delivery
6. Once all paperwork is completed, we will prepare the copier for delivery to your site. Before we deliver the copier to you, we have a thorough check and ensure that the copier has no defects even though it is covered by warranty.
7. Set up Network
   On the day of Delivery, our IT team will be on site to ensure smooth set up of network. Even though our copiers are very user friendly, we also provide training to your staff upon request.
8. Customer Service
   Lastly, we are always a phone call away for any follow up service.

With various copier leasing companies in Sinapore, it might not be easy to make a decision. Talk to a DocuConnex Sales Consultant before you make the next copier decision. It can save your company DOLLARS $. Share with us your printing needs, and receive a Free gift from us.

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Managed Print Services (MPS) is another services provided by Docu Connex to serve Clients’ ever changing printing requirements.

What is  MPS ?

One of the Key takeaway of MPS is that you need only to pay for every copy you print, popularly known as Pay-per-Click. You can then concentrate on your core business and leave the maintenance of copiers to Docu Connex.

How does it work?

In Docu Connex, we adopt the 5-stage process model to understand your print environment, working alongside you to adapt the model to your business.

What is the MPS Process ?

 Step 1 : Examine

A detailed examination of your current print environment. A professional analysis will be conducted for an in-depth understanding for your business and mobile workforce. Past records will be taken into consideration.

Step 2 : Evaluate

Identification of possible improvement or changes that caters to your needs depending on your business requirements and future planning. The evaluation includes a financial assessment, an audit on your current infrastructure.

Step 3 : Propose

We shall give you a Solution that is derived alongside you according to your current and future environment changes. These proposals will be strategized in line with your business requests for best result. A detailed floor plan is usually accompanied with the proposal.

Step 4 : Execute

Implementation of the Solution to ensure smooth progression to the new managed solution service. The managed solution service can be customised according to business’ needs. Alternatively, it can be carried out in stages.

Step 5 : Review

We conduct constant rewiew to ensure consistency and maintain excellent performance of your business. A post-mortem execution plan is carried out for a follow up session to improve workflow. The regular assessment will ensure that requirements are met.

Is the MPS ideal for you ?

There has been substantial savings by our Clients after adopting the Managed Print Services from us. It is ideal for Organizations with fairly consistent usage and having to manage accountability for each user’s usage.

What are the Benefits of the MPS ?

Docuconnex shall provide you with a usage report every month, breaking down to details by users upon request. This allows great transparency and reduces your administrative tasks. You do not have to worry about Toner change as it shall be managed by Docu Connex. As your company expand, additional copiers can be added seamlessly into the program. You no longer need to worry about the Copier Maintenance as your fleet will be professionally managed by Docu Connex, a reliable Copier Machine Supplier in Singapore.

A Flow Chart to guide you in assessing your requirements to select the best printing solutions for your company. Talk to a Sales Consultant from DocuConnex Pte Ltd, an established Copier Machine Supplier in Singapore since 2011, who stocks a wide range of branded colour copiers to meet all your printing needs.

Selecting a Right Copier

There are 3 main features to keep in mind when one is going to look for the ideal printing solution. You need to ask yourself 3 basic questions;

“How much print volume I am going to need?”

“How fast do I need the copier to be?”

And “Do I require colour copiers or a monotone copier?”

These questions basically highlight your printing requirements and define what type of copier would be best suited to you.

We highlight here some of DocuConnex’s popular models :

Samsung SL – K7400LX

Has a 5-15k monthly print capacity this means it can print up to 15,000 pages a month. It may not be as fast as the more expensive models but it definitely is not slow, it also does not have colour printing capacity and as a result is not as expensive as the multiple function models of the same line.

Xerox DC5C 2265ST

Usually picked for its sleek design although it has a maximum print capacity of 10k pages a month, this is Fuji Xerox entry level machine but it has great results with a colour printing capability.

Samsung SL – K7400LX

Has a 15k page monthly print capacity, it is considered to be one of the faster models although it is monotone and lacks the colour printing feature.

Xerox AP7C 3373

Most selected for its colour printing capabilities, it has a monthly print capacity of up to 15k pages, this model is the current workhorse in the Fuji Xeror range of machines.

Xerox AP5B 3065 CPFS

Ideal for someone looking for a monotone solution with not more than 10k print capacity.

Xerox AP7C 5573

This printer has colour printing capabilities, a 25-50K monthly print capacity, it is a fastest model of the lot, and carries the best speed with the most features, and a 50,000 page monthly output limit.

With the options that have been defined for you we can see different people with different priorities, and attracted to different solutions based on their needs. Finally, choose whether you prefer to buy copier, lease copier or rent copier. Contact us at Tel : +65 6397 2666 for a discussion.